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Frequently Asked Questions – Transfer Shield UK
The Transfer Shield Programme (the “Transfer Shield”) is governed by the Transfer Shield Terms and Conditions set out below. The FAQs below will provide you with answers to most of your questions below.
Please note that any purchase of any product on the Kitbag UK website is still subject to the Terms and Conditions of Sale and Website Terms of Use notwithstanding these Transfer Shield FAQs and T&Cs. The Transfer Shield only applies where indicated in the order process for the relevant product purchased from us.
Who is covered?
To benefit from the Transfer Shield on the Kitbag UK website, you must be a UK resident with a UK physical address.
How do I file a Claim?
To file a claim for our Transfer Shield programme, please fill out the form here. When submitting a claim, you must reference the order number and the email address associated with the order.
What does Transfer Shield cover?
When the Transfer Shield applies, it protects you when the player whose shirt you purchased leaves the Club via a transfer.
How much does Transfer Shield cost?
There is no charge associated with protection offered by the Transfer Shield, except for charges associated with shipping the shirt back to Kitbag and any difference in price between the price paid for the shirt and any higher price for the requested replacement shirt.
How long does Transfer Shield last?
Your shirt is covered under Transfer Shield for ninety (90) days following your purchase from us.
When must you file a claim?
You have fourteen (14) days to file a claim with us after the transfer is officially announced by the Club.
What kind of player-movement is covered?
Transfer Shield covers any permanent player movement as a result of a transfer, for any official squad member according to the dropdown list of players on the website at the time of your purchase.
What is not covered?
Transfer Shield does not cover the following:
- Any player item that is not an official team shirt (i.e., shorts, socks, training range or any other player products are excluded from the Transfer Shield programme)
- Printing of a name not included in the squad list (i.e. customised name & number)
- Any players who leaves the Club due to contract expiry/release/, retirement, injury, dismissal or anything similar
- Player number changes within the same team
- Autographed shirts
- Changes to the team’s shirt (i.e. change of sponsor or logo)
- Any Loan signings/transfers
Do I need to register my shirt?
There is an information form included in your post-purchase email for the purposes of improving our programme that we'd like you to participate in, but this is not required for the Transfer Shield. All eligible shirts that are covered under our Transfer Shield will be honoured under eligible circumstances.
What can I get as a replacement?
Fanatics will replace your shirt with a shirt of the same Club with a different player name/number, or a shirt of the same player for their new Club, availability subject to stock.
For Example: When Raheem Sterling moved from Manchester City to Chelsea, if you qualify for Transfer Shield you can have a replacement shirt of another player in the Manchester City squad, or a Raheem Sterling Chelsea shirt. Subject to stock availability, the new shirt will be the exact same type of shirt, for example, if you originally ordered a men’s home replica shirt, the shirt you'd receive would also be a men’s home replica shirt.
The shirts are subject to availability and if the same type of shirt is not available, you will be provided with an alternative option(s) by Kitbag.
Can I upgrade my replacement to a different shirt?
Upgrades are allowed. While filing your claim with our Transfer Shield support team let them know you're interested in upgrading. You will pay the difference between the amount originally paid and the upgraded shirt cost at the time of replacement.
What do I do with my old shirt?
You'll have to send your shirt back to us. Our friendly customer support team will provide you with a postal address to send your old shirt once your claim is filed. IMPORTANT: You cannot use the return label that came in your original package for any Transfer Shield claims.
Where do I find information about player movement?
Fanatics will only recognise a transfer once officially announced by the Club, or applicable league.I need to file a claim, what do I do now?
It's easy! Fill out some basic information on our online form found here. and one of our dedicated Transfer Shield support team members will be happy to help you get the process started.
What happens next?
After you have submitted your claim, you will receive an email with details on how to ship your shirt back to us, including the postal address to which you should ship the shirt. Please allow 2-3 weeks for your claim to be processed and to receive your replacement shirt.
Terms and Conditions - UK
These Terms and Conditions apply to UK residents purchasing a shirt from the UK Kitbag website that is covered by our Transfer Shield™ Programme.
Offer. If you purchase any shirt on the UK Kitbag website that is embellished with the name of a then active professional player that is identified as being covered by our Transfer Shield™ Programme at the time ordered ("Covered Shirt") and the player whose name and number appears on the Covered Shirt is officially transferred to a new Club via sale") within ninety (90) days after your Covered Shirt was purchased, then you may request an in-stock replacement shirt that is embellished with (A) the same player's name on a shirt from the new Club, or (B) the name of a different, current player on the Original Shirt's Club (each of (A) and (B), a "Replacement Shirt"), in each case subject to all of the following terms and conditions ("Offer"), including the need to return the Covered Shirt to us.
Terms & Conditions.
- Offer only applicable to a Covered Shirt (including shirts with player name and number selected from the dropdown squad list on site at time of purchase) originally purchased on the Fanatics UK website. /li>
- Offer excludes any items not identified at the time of purchase as being covered by our Transfer Shield™ Programme including, without limitation, tees, fleece, hard goods, or any other non-shirt item(s) with player name and/or number, or any autographed, game-used or framed items. Voluntary player name or number changes without changing Clubs, Club/ shirt changes (e.g., change in city, logo or design), or changes due to retirement, dismissal/ cut from the Club due to suspension, injury or performance, or loan transfers, also are excluded.
- Replacement Shirts are shipped with free standard shipping only upon receipt of the Covered Shirt(s). Replacement Shirt(s) are not eligible for upgraded or expedited shipping methods or services.
- A maximum of five (5) Covered Shirts per physical address may be replaced within one (1) calendar year.
- Offer terms in effect on the date you purchase your Covered Shirt shall apply.
- Offer, including the terms and conditions, is subject to change or cancellation at any time without notice, but any changes will not apply to any purchases of a Covered Shirt that we have accepted prior to the change being made.
Redemption Conditions. To redeem the Offer for a Covered Shirt and receive a Replacement Shirt, you must:
- Complete and submit the online form here within fourteen (14) days after the official, published transaction date for the transfer of the applicable player to a new Club. You must include your original order number and email address associated with the order in the form.
- Return the Covered Shirt to the address provided by the Transfer Shield™ Programme Specialist within fourteen (14) days after initiating a request with Fanatics to redeem the Offer. We are unable to accept the return of a Covered Shirt at a retail location. Our Transfer Shield™ Programme Specialist will provide any additional instructions for shipping via email.
- Select a Replacement Shirt:
- If the Replacement Shirt has a retail price that is the same as, or lower than, the price paid for the Covered Shirt then you will receive the Replacement Shirt for free.
- If the Replacement has a retail price that is higher than the price paid for the Covered Shirt, you will be required to pay the difference between the amount originally paid for the Covered Shirt and the Replacement Shirt cost.
- The Replacement Shirt price is defined as the retail price on the UK Kitbag website prior to any temporary markdowns or promotion codes on the date we receive your Covered Shirt.
- Once Fanatics receives your Covered Shirt, an order will be placed for your Replacement Shirt and you will receive an order confirmation email. Your Replacement Shirt will then be shipped to you.
Governing Law & Jurisdiction. These terms and conditions shall be subject to English law. All claims or disputes arising in relation to or in connection with any Offer under these terms and conditions shall be governed by English law. You may bring a claim to enforce your consumer rights in connection with these terms and conditions before the courts of your resident country, as laws in your country of residence may also apply to allow you certain levels of consumer protection. In addition, you are also entitled to bring a claim before the Courts of England and Wales if you prefer.
If you wish to bring a claim before a court in your resident country, please use the following service address: Stubbs Mill 3 Upper Kirby Street Manchester M4 6FN, United Kingdom.